Contact Us

Contact Us

At BIZTUNNEL, we're dedicated to providing exceptional customer service and making your dress shopping experience seamless. Whether you have questions about our products, need assistance with an order, or want to discuss custom options, we're here to help.

Get in Touch

📞 Phone Support

Phone: +86 177 6805 4001

Hours: Monday - Friday, 10:00 AM - 5:00 PM (PST)

Please note: Due to time zone differences, we may not be able to answer immediately. Feel free to leave a message and we'll return your call as soon as possible.

💬 Live Chat

Our online chat service is available during business hours for immediate assistance. Click the chat icon to connect with our team.

Order Support

• View order status and tracking information
• Review order details and shipping updates
• Submit customer service tickets for assistance
• Request modifications or address concerns

We respond to all customer service tickets within one business day.

Pre-Order Questions

If you have questions before placing an order, we're happy to help with:

• Product recommendations and sizing guidance
• Custom color and size options
• Fabric and design details
• Shipping timelines and costs
• Wholesale inquiries

Contact us via Live Chat, email, or phone during business hours.

Customization Requests

For dress style changes, custom measurements, or special modifications:

• Add your requests in the Order Remarks section when placing your order
• Email us at service@biztunnel.com after ordering with your order number and specific requirements
• Our team will contact you if we need any clarification

Business Information

Company: Biztunnel

Business Address: Building 20, No. 2 Taishan Road, Suzhou High-tech Zone, Jiangsu Province, China

Note: This is our registered business address, not a return address. For return instructions, please refer to our Return Policy or contact customer service.

Website: www.biztunnel.com

Email: service@biztunnel.com

Response Times

We value your time and aim to provide prompt responses:

• Email: Within 1 business day
• Customer Service Tickets: Within 1 business day
• Live Chat: Immediate during business hours
• Phone: Immediate during business hours (voicemail returned within 1 business day)

Please note that response times may be affected by time zone differences and high volume periods. We appreciate your patience and will get back to you as quickly as possible.

Your satisfaction is our priority. We're committed to providing you with the best possible service and ensuring your experience with BIZTUNNEL exceeds your expectations. Don't hesitate to reach out – we're here to help make your special occasion perfect!